Mark Schlarbaum on Public Relations

The Basics of Public Relations

Basics of Public Relations by Janet Schlarbaum Article by Julie Pitts.

Public Relations, know to most simply as PR, is becoming more and more popular. Technology has advanced with new methods of communication creating numerous avenues for organizations and individuals to interact with the public. If you or your business is new to the whole PR concept, let us help you explore the basis.

What is Public Relations?

Public Relations is defined as “an activity aimed at increasing communication and understanding between an organization or individual and the public.” It is a means to help an organization and the public adapt mutually to each other.

Typically, Public Relations activity is managed by a PR Firm or expert in the field. The experts use editorial outlets, magazines, newspapers, television broadcasts, special events, and newer tools like the internet and social media to convey a message and create an identity for their clients- a organization or individual.

The experts in the PR Firm are able to anticipate, analyze, and interpret public opinion, attitudes, and issues. They will use their knowledge to convey messages or an identity that will leave a positive impression on the audience.

How does Public Relations help a company or individual?

Public Relations experts are familiar with the necessary tools to communicate with the public. They handle news releases, public service announcements, editorials, interviews, photos and videos, special events, press meetings, and public speaking opportunities.

The overall goal of PR is to win favor with the general public. This could be for a product, a service, a company brand, or an individual name. PR experts use the tools mentioned above to add credibility and authority, promote a product or service, or increase awareness of a message. It is a way for an organization or individual to get the word out in an effective and widespread manner, which will in turn lead to a favorable public response.

Who benefits from using a Public Relations Firm?

Having knowledgeable and experienced experts in the PR field can help just about anyone. Some of the most common users of PR are large brand name companies, celebrities, or professional athletes. They need to reach the public often for announcements or to promote a product or service.

Other users include businesses, trade unions, government agencies, foundations, hospitals, schools, or religious groups. How to find a Public Relations Firm?

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Public Relations Campaigns – Social Media PR is on the Rise

Janet Schlarbaum Public Relations Campaigns by Karen A. Newton.

A public relations campaign informs the public about change within the company. It builds awareness of your business to potential customers. The way this is being accomplished however, is rapidly changing. Press and news releases are still being used, but there is a much larger focus on social media.

With social media you reach potential customers that can be missed with traditional marketing. Social media public relations campaigns allows you to really connect with your targeted audience. You can open the lines of communication and see what the public has to say about your business. Ways to improve what your doing or offering, even if a certain product is just not picking up that well, the public will let you know.

You can personally interact with your customers and public, building a personal relationship. This kind of relationship will build brand loyalty. This relationship will also let you know more about your targeted consumer. Learning what they want, what they need and especially what they do not want. This can save loads of time, effort and money knowing exactly what you’re going to provide and exactly what the public is looking for.

With the invention of Twitter followers are getting very literally up-to-the-second notices and updates. What kind of exposure could your company gain from a social media resource like this? Well the answer is endless really. If you are constantly updating your customers and the public of every expansion, product or service, the public will build a large amount of confidence in your business and keep your relationships strong.

That constant confidence is going to raise your reputation among your current customers and also for potential customers. Your customers need to be confident in your business otherwise they are not likely to buy your product or services. With good confidence in your company you are much more likely to have your customers purchase and refer others to purchase. If your current customers start losing their confidence and trust in your business you will lose those buyers and the word will spread thus leading to the loss of potential customers.

Now Facebook is an amazing social media resource where you can easily communicate and build relationships with the masses. You can find whole groups of like-minded people to connect with. Lots of people use Facebook for personal and entertainment reasons, but just as many people use it for targeted awareness of their business. Creating fan pages and getting interested, targeted potential customers is an amazing way of building this awareness.

The awareness of your company is an important part of your entire public relations campaign. Your buyers, providers and potential customers need to be aware of your business. They need to know of expansions and updates and increase their knowledge of your products and services. This again just comes back to confidence and trust in your business, all of the updates and such will build that confidence in your business with the public.

The social media is a great public relations resource. It needs to be taken advantage of and not over looked. You can build the awareness of your business and the confidence in your customers. All of this while building a personal relationship with your targeted audience, learning what they want and need and what you can do to improve your overall business.

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By Mitch Carson

The more free publicity you can get, the wider your marketing message can reach and the greater your results are likely to be. The internet has made getting free publicity so much easier and today there are a number of ways that you can get free publicity.

Go Online for Free Publicity

The first step towards getting more free publicity is to take your marketing message online, if you have not done so already. There are a number of excellent free publicity resources available online such as social media, article directories, press release directories and other tools.

Create a Referral Program

Another great way to get more free publicity is to create a referral program. Although you may choose to give your referral partners a commission when they refer people to you, this will usually be after you have already made a sale and so the cost will come from the sale instead of paying upfront.

Form Joint Ventures

Joint ventures are another way of cutting your advertising costs by partnering with another business owner and using resources you already have to help gain you more publicity. You could, for example, exchange mailing lists, thus getting publicity from their mailing list and not needing to pay anything for it.

Can You Get a Free Press Release?

There are a number of places online that you can post free press releases about your company, but you may also be able to submit a press release to an offline newspaper for free and get greater exposure in this way. Press releases often open up many other opportunities for more publicity.

Posted by Mark Schlarbaum

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Public Relations, Endorsements and Moral Character Considered

By: Lance Winslow
Public relations and goodwill of your brand often involves strategies which include endorsements from celebrities and sports heroes and in these contracts there are always clauses of moral turpitude and in these clauses often even if the claims against the person are not proven the company or corporation providing the endorsement can cancel the contract and get as far away from that person as possible.

For instance OJ Simpson was never convicted but obviously Hertz Rent-a-Car did not want him running thru any more airports for their commercials any longer right? We have seen athletes and celebrities do some down right stupid things from drunk driving, throwing M-80 Fire Crackers into a crowd to literally punching someone out on camera.

Although professional athletes are among the top industry where corporations look for endorsements from a public relation standpoint they are also the most problematic. Perhaps it is all that testosterone running inside of their bodies that allows them to be such great athletes and unfortunately seems to also get them in the most trouble.

Corporations that use athletes and endorsements must understand that those athletes are also roll models for younger generations. If those role models are fouled out and cause problematic situations in which their integrity is questioned or in which the mass media hysteria revisits their lack of moral character and judgment, it is generally time for those corporations to cancel such endorsements. Please consider all this in 2006.

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What Exactly is Public Relations and Why is it Good For? (Public Relations)

By Mansi Aggarwal

In global economic scenario of competitive environment, a company for branding its products and establishing communication with its customer’s adopts a number of methods and techniques. Public relation is one such method which helps a company to communicate effectively with its target audience and disseminate messages and promotion material for product branding.

Public relation helps an industry to maintain relation with its customers. If we observe basic functioning of public relations, we find it extensively operational in getting idea and implementing them for attaining public approaches, upholding mutual relations and understanding between an organization and its public. Public relations is known for advancing overall channel of communication by forming new methodology and implementing them as for continuing up two way flows of information and understanding between an organization and its audience.

Apart from being a communication channel, public relations is also widely used by companies in promoting and branding of newly launched products. As a part of product launch campaign public relations help a company to develop relations with local government and legislatures. Public relation is extensively used by non-profit organizations like schools, hospitals, social service agencies, etc to improve their image and is of great help to them in awareness campaigns, fund-raising activities and enhancing patronage of their services.

As a method to improve a client’s image a public relation company employs many tools like opinion polling, focus groups, etc to evaluate public opinion to receive information and then further spread up and distribute that information to different communication mediums like news paper, new channels, internet, satellite feeds, broadcast faxes and database driven phone banks. In overall exercise of image improvement, Press release is a century old formal method to convey message to a publisher or a news paper editor.

As print and electronic media are very important in getting mileage and developing rapport for a client, it becomes very imperative for a public relations company to know about its specified media channel. A vast number of outlets can be contacted on local as well as on national level to get mileage and focus. On local level, local paid newspaper, local free paper, local council newspaper, free county magazine, local radio and television, trade, technical and professional magazines covering same type of business or expertise are very helpful in disseminating the message. For national level publicity it is the national newspapers, consumer and lifestyle magazines, national radio and television where a product can gain enough coverage to popularize a product or services are used.

Janet Schlarbaum Public Relations

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By John Logar

Q: I can see how the “big boys” can generate PR, but how does a business like mine attract the interest of newspapers, radio or TV?

A: Some of the most powerful marketing strategies involve third party endorsements – testimonials, word of mouth, strategic alliances etc. But probably the most compelling “third party endorsement” of all is PR. Getting your story into the media is an almost fool proof way to guarantee customer attention!

As an example, I recall the impact that positive media exposure had on the level of enquiry when I was consulting in the investment industry. For a consortium of investment products, I worked tirelessly with the media to let them know all the great things that were happening to their investors. Every now and then they’d run a story on them … and when they did, the phones would run hot with qualified and almost pre-sold prospects. The sales teams loved these days!

So how do you go about getting this sort of publicity … and what do you do with it once you’ve got it?

As with most marketing activities, PR is not an exact science. You need to test and measure to find the approach that will work best for you. Having said that, there are some fundamentals that you must address to give your PR campaign a chance of success. You’ll dramatically improve outcome by approaching PR as you would any marketing campaign and that is to have a strategic plan of attack. The following is a list (by no means comprehensive) of 7 things you must do to ensure the success of your PR campaign…

1. Find an Angle – Find an angle that will generate public interest in you, your product or your business. It could be that you have a “world-first” product; that you’re supporting the community; or perhaps that you’re just doing something so “quirky” that the media will be able to have some fun with it.

2. Target – Make sure you identify the right vehicle for your PR activities. When I say this, I’m not just talking about whether you choose Newspaper, Radio or TV. I’m suggesting that you identify specific publications or programs that are of interest to your target market, find out who the appropriate editor or journalist is and approach them directly. You can access media guides that have all this information.

3. Make it easy – Make it easy for the journalist to run your story. The less work they have to do, the more likely they will be to run your story. For instance, you may issue a media release written as if it was ready to appear in their publication. You should also have photo’s available for them. Remember journalists and editors are inundated with hundreds of releases every day and at any given time they can only follow-up a handful of these. “Stand out from the crowd and be media friendly”

4. Follow-up – Once you’ve made your initial approach, make sure you follow-up. Always call to make sure that they’ve received your media alert or release. It gives you an excuse to explain your angle in more detail, and also gets your story pulled out from the pile of other stories they are considering. It’s important to follow up however, for your own benefit, don’t hound them. Nobody likes a nag, journalists least of all.

5. Say Thanks – If you are lucky enough to get coverage, make sure you thank the journalist for the coverage. If you’ve built a good working relationship, quite often you’ll be able to plant the seed of a follow-up story!

6. Be Persistent – As the famous saying goes … “if at first you don’t succeed, try, try and try again”. Getting PR is all about timing. Keep trying and one day it will all fall into place. More importantly, if you consistently send information to the media about your industry or topic they will identify you as a source of expertise and may seek you out for stories in the future.

7. “As featured on …” – Once you’ve got the coverage, tell everyone about it. Cut it out, frame it and put it up on your reception wall; email a copy to your existing clients; tell your prospects about it; and mention it in your promotional material.

Thanks to Janet Schlarbaum

Tags: Janet Schlarbaum, Mark Schlarbaum, Public Relations, Schlarbaum Capital Management

By: James Copper
Maintaining public relations and therefore having a sound public relations strategy is important for any company be it an extremely small one or a large MNC with thousands of employees. This article gives you a nine step process that will help you plan your public relations strategy perfectly and most productively. The steps are as follows:

• Identify your target audience- You must realize that you will never be able to sell your product to everyone. Therefore however strong a business you have, you must still identify, select a target audience and direct your communicative messages only towards them.

• Survey their present Knowledge levels- Either take a survey or use the internet to find out the present knowledge base and beliefs of your target audience. Google and online forums would be of great help to gauge their pulse.

• Observe how they are reacting- Keenly observe what opinions your target audience forms using their present knowledge base. How they are thinking and reacting is therefore important.

• Set specific goals for the campaign- Like with everything else in life, set achievable goals like increased web hits or changing governmental regulations etc for your public relations campaign as well.

• Select your public relations strategy- Devise your strategy keeping your goals in mind and work accordingly to use the strategy to fulfil the goals.

• How persuasive will the communication be- Formulate what thing or things you would like to communicate persuasively to the target audience. These should be things that they need to know and would want to know, in the process helping your business thrive and your goals fulfilled.

• Tactics and tools to be used- Zero in on executable forms for your public relations strategy. Decide whether you want a blog or take out a press release or join a forum as tactics to successfully execute your strategy.

• Look out for changes in knowledge and belief- Since public relations is all about creating a reputation or image and belief changing, you must monitor from time to time whether your PR strategy is being effective in enhancing your business’ reputation or making people believe in your company’s beliefs.

• Look out for a change in behaviour- The end result of your meticulous public relations strategies should be increased sales figures and peoples lives being affected by your products. The planning and the product or service offered should together be able to change the behaviour pattern of your target audience.

Every business venture should be backed by a proper and effective public relations plan which would be of great help to the business organization. If you thought your knowledge about public relation strategies was not so good, this article should be of great help to you. Hopefully after reading this, you will be able to implement some of these tips in your strategies and benefit from the outcome.

Posted by Janet Schlarbaum

Tags: About Janet Schlarbaum, Janet Schlarbaum, Janet Schlarbaum PR, Mark Schlarbaum

By Agnes Brousseau

Public relations is an inevitable consequence of being in business. Whether you like it or not, your corporate image evolves with every interaction with clients, investors, competitors, and even between your own employees. Thus, managing perceptions of your company is just as important to the bottom line as what you sell and who buys it. Unfortunately, many companies see PR as a reaction to external forces and lose control over market direction as a result.

As with all other corporate activities PR should be treated as a strategic process. Adopting a strategic PR campaign enables a company to not only compete better in the marketplace, but also be successful across market boundaries. Being proactive rather than reactive means establishing long-term goals that are measurable and repeatable and that will ensure longevity and achievement for the company. The setting of objectives, milestones, and metrics guarantees that any and all PR activities are aligned with the company’s objectives and will deliver real results.

By answering the following questions, a strategic process will emerge for PR that will support all of the company’s process and goals.

Who are you?

What do others say about us?

What are the corporate objectives?

How can we control the PR process?

Your Internal Identity

The reality is that good PR begins at the office: possessing a strong sense of corporate identity on all levels is key to having a consistent and credible public image. It is the responsibility of management to articulate to all employees the company’s mission statement and make it actionable. This is a message that will be repeated and demonstrated to external audiences daily through virtually every company interaction. Employees who believe in the mission statement will display the corporate image through their actions. Indecision, multiple, or conflicting messages at any level will have a negative impact and inadvertently kill any momentum that might be achieved.

By making PR a strategic process and not a reaction to external situations, a consistent message will be developed across all corporate segments. Applied correctly, it is a message that will eventually evolve into corporate attitude and culture. Actively defining the image of your company ultimately impacts the credibility obtained from all sectors: employees, investors, customers, competitors, and the general public. Actions speak louder than words and govern how all outsiders will interact with you. Establishing a mission that is accepted and adopted by every segment of your company will aid in verifying your value.

Your External Identity

Initiating a strategic PR campaign allows your company to control its place in the market by defining perceptions across all segments of the value network. It is more than just a clever marketing campaign to support your products – it is an extension of the corporate identity. Think about what others say about you – your customers, competition, shareholders, and the general public. In today’s economy the response needs to be in harmony.

A coordinated PR strategy is critical to delivering a consistent and compelling message across all of your company’s interfaces. The focus is on establishing the company image, and will impact the reception you garner from each of these audiences. Confirming the corporate message needs to practiced with all departments working in unison because conflicting signals will undermine the significance of any future efforts. For example, your marketing team cannot be contradicting what the product team asserts for product capability.

A company’s image is most important for non-customers. What do your competitors say about you? Do they take you seriously? Do your suppliers? How about industry analysts? Do potential employees want to work for your company? These impressions do count and can determine the company’s maneuverability in a dynamic market by determining access to needed resources and strategic options. Strategic PR delivers a consistent, credible message that establishes a foundation for future efforts and results.

Corporate Strategy Alignment

Knowing your company’s short-range and long-term aspirations is vital in setting the tone for any and all PR campaigns. Having a clear direction allows definition of long-term goals and short-term milestones to be set and success to be measured. As with other corporate processes, the PR campaign should be aligned with management’s objectives and reinforce the other corporate efforts. Buy-in is needed from all rows and columns in the company’s organizational table. Through strategic public relations initiatives, the necessary steps will be developed to implement the plan that will support and promote reaching desired results. Ultimately, by transmitting the company’s mission through the attitude and actions of all stakeholders, a common vision will take hold that will ensure success

Increasing Your Perceived Value

Obviously, not all of the aspects of external perception mentioned above can be controlled (i.e. competitors). This is the reason, however, that strategic PR must be implemented as a proactive process. A consistently delivered message, encompassing both words and deeds, across all facets of the corporate identity will mitigate even the worst things that others might say about your company. To ensure success, PR needs to be managed with the same seriousness as sales, product development, and marketing activities. The entire corporate team must believe in the goals (which will be infectious to all who hear the message) and the process (which will generate buy-in at all levels). Most importantly, an executive must be assigned to shape and coordinate the message across the various outlets and channels. Inclusion of an outside PR professional can be a valuable addition, to avoid group-think and maintain objectivity (which underlies credibility).

Conclusions

A strategic PR campaign is an often-neglected component in establishing a company’s market position and chances of success. It is not focused on just the marketing or sales team, but provides them with a strong foundation to leverage, built on the attitude and image of the total organization. Like all other important corporate activities, PR must be implemented as a well-defined process that is proactive instead of reactive, with short- and long-term goals as well as objective metrics. By developing this new mindset, your company can maximize its potential by controlling external perceptions.
Agnes Brousseau has more than 14 years of public relations, sales and marketing experience with emphasis on corporate communications. She joined BlabberMouth PR a Vice President of Client Services from JPMorganChase Bank, a leader in investment banking, financial services, asset and wealth management and private equity. As an Austin, Texas-based Branch Manager, she was responsible for over $7 million in sales and increasing the overall ranking for the branch to a top position. As a direct result of her expert communications strategies and sales planning, the branch assumed the number one position in Texas for portfolio growth.

Tags: Public Relations

By Myrna Greenhut

As an entry level position to PR, I found myself typing up a forecast by a major Public Relation’s firm for a major pharmaceutical company of what life would be like in the year 2000. Market research predictions included telephones with monitors that could help you see people while you talked, fax machines that could transmit information over telephone wires, microwave ovens for reducing food defrosting time from hours to minutes and other devices that have certainly come to pass. In the lifestyle area, predictions proved less valid. Not only would Americans be enjoying longer lives, it foretold, but they would have shorter work weeks, more vacations and overall, a more leisurely lifestyle. An iota of truth, but mostly wishful thinking when we read 2005 front pages.

I will always remember being called to account because the final document the Client saw had several typos. Presentation counts in this field.

PR firms attempt to influence the major media who in turn help persuade viewers, listeners and readers to think or act in a particular way. The people who enter the profession and those in the media usually have a gift of gab, a facility with the written word, a decent IQ and a certain love affair with risk.

Fortune tellers don’t make much money. But most PR firms charge a substantial amount of money to present their client, product or service in a positive light to the media. People are continuously reporting polls or surveys as if they are fact, when, in truth, often the questions asked are the reason for the results tendered. Trends are so swift these days, just when buzz begins, another bee is buzzing a different tune.

Here is the PR agency drill. A brainstorming session consists of several persons who try and identify a project, tag line or campaign hook that will capture the right response from the media while delivering the Client message. Then a qualified person writes the plan, another person interfaces with the Client and still other people “pitch” the media. Often times in large firms, a separate TV department usually has close ties with the producers of various programming. You can pitch the same story to ten different venues, and come up with ten different responses. It is an expensive process.

Since everyone is trying for the biggest hits first, and the spots are truly limited, the pitchers have to be focused and persistent. Then it becomes a numbers game. The more balls you throw, the more likely you are to get a strike. The more strikes you pitch, the more likely your team will win, and the competition will be beaten. The more consistent your story, the more believed you will be. The more you can afford to spend, the more you get to use credible spokespeople to help tell your story. It is a numbers game.

So by all means pitch “Oprah” first if you have a story that will hug her heart. Next work the syndicated morning shows. Then try the syndicated writers at the major news services when your news is hard and important. Talk to AOL when you have the money, or put it in the movie theatre, the newest venue for enlightening if not annoying a captive audience.

But you can also tell your story with incredible reach and exciting response if you
use newspaper mat features to newspapers nationwide via Points of Persuasion Syndicate. For $2100, your message gets faxed to 10,000 plus print and online newspaper outlets immediately. Newspapers use the free columns. Your message gets printed exactly as you tell it, or your captioned color illustration tells the story just the way you approved it. You’ve increased your chances of the public reading a product or service mention, you’ve had the help of expert PR people with years of presentation skills behind them, your story will stay on their editorial website for six months to a year, and you get quarterly usage reports to help impress you if you are the business owner or your Clients if you are an agency.

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By Samantha Johnson
Published by Janet Schlarbaum Philadelphia Pennsylvania
Pity those poor companies that’ve tried so hard to craft PR campaigns, only to see them land wide of the mark – or in some cases, fail outright – because they weren’t organized and cohesive enough to cut the mustard.

Professional public relations advisers have always believed that an organized, cohesive effort to develop a company’s reputation is likely to yield better results than one which happens without any thought or organization. It may seem an obvious truth, but many companies have in the past attempted to cut corners and do without it. And as we’ve already pointed out, many of them have failed miserably.

PR is a dedicated need that needs to be filled by a dedicated person and service. The person you approach to help you promote a product is probably quite different from the one you should be talking to about managing your lobbying of parliament or setting up a community relations program.

The good thing about PR is that it isn’t an all-in-one thing. It comes in all shapes and sizes and each version has a pricetag to match. You’ll have to judge the level of advice you need according to the problem you want to solve or the aspect of your communications you want to manage.

Frank Jefkin’s book “Public Relations for Your Business” seeks to teach readers exactly how to craft and implement the best PR campaign for a business. It aims to take the mystery out of PR, and present it as a practical aspect of good business. It demolishes a great many myths about PR and provides many examples of its successful application.

Areas covered by the book include corporate identity, getting media coverage, public relations on the internet, dealing with reporters and interviewers, sponsorship, corporate advertising, and good customer relations.

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